If you are trying to perform UPI transactions using icici bank app iMobile Pay and it does not allow to transfer money using UPI and you get following error
Mobile number and profile id does not belong to same user
This is the solution for you.
Solution : 1
1. Close the app. Update iMobile Pay from Google Play Store.
Open settings of your mobile and clear only cache of the app iMobile Pay.
2. Now Open the app again and visit option UPI. It should solve the issue.
You can try restarting your mobile too.
If you still get same error by touching any option of UPI like 'Send', 'Pay to Contact', 'Transaction History', 'Collect', 'Scan any QR' etc, Follow solution 2.
Solution : 2
1. Make sure your registered mobile number is active and you are able to send and receive sms.
2. Close the app iMobile Pay. Open settings and clear all data of the app iMobile Pay App.
3. Open the app iMobile App. Re register yourself on the app by selecting sim of your registered mobile no. (if dual sim).
4. Select your account number from drop down and confirm code of alphabets written at back side of your debit card.
5. Once you are registered successfully, Visit Section BHIM UPI in your app and try to open option 'Send','Pay to Contact', 'Transaction History', 'Collect', 'Scan any QR' etc
Now you should be able to transfer money using UPI
You can try restarting your mobile too.
If you are still facing same issue, write an email to customer care of icici on customer.care@icicibank.com or call them on their customer support number.
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